Privacy and Security

How you can protect your account:

5 Red Flags of Phishing

Multi-Factor Authentication Enabled for All Online Accounts

4 Steps to Take to Protect Yourself Online

Protecting your privacy

Learn more about Commonwealth Savers privacy practices:

Online Privacy Policy

Terms

Disclosures

Need to report suspicious or fraudulent activity?

Timely action is important—contact Commonwealth Savers immediately.

Report suspicious or fraudulent activity

Security FAQs

What multi-factor methods are available for Virginia529 customers?

Virginia529 customers can receive a Text/SMS message or a phone call. Message and data rates may apply for Text/SMS messages depending on your cellular plan. Also, customers can add an authenticator app as another method.

Will I be sent a new verification code every time I sign in?

Yes, a new code will be sent to you every time you sign in.

How do I enable multi-factor authentication for my Virginia529 account?

Multi-factor authentication is automatically enabled for Virginia529 customers. To update your security settings, such as a phone number or adding an authenticator app, sign into your account and select Account Security under the My Profile tab.

How do I sign into my Virginia529 account after multi-factor authentication has been enabled? Do I need a new web login ID?

Sign into your account with your username and password as usual; you don’t need to create a new web login ID. After you’ve entered your username and password, you will be asked to “verify” that it’s you by sending a verification code to yourself. Once you’ve entered the code, you’ll be logged into your account.

More about Multi-Factor Authentication

Protecting your information and your loved one’s future.

How Commonwealth Savers protects your account:

Keeping Your Online Accounts Secure